Privacy Policy

 

LaserPerformance respects your privacy and is concerned about online privacy issues and believes that you have a right to know about the personal information we collect from you. The present Privacy Policy informs who we are, which data we collect, for what purposes we collect and use your personal data, who processes these data, with whom we share them, how long we maintain them, as well the information on how to contact us in order to fulfill your lawful rights under Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 (“GDPR”) and of Portuguese national law No. 58/2019, of 8 August (“Law”).

 

WHO ARE WE
Your personal data are being processed by LaserPerformance Unipessoal, Lda., incorporated under the laws of Portugal, with registered office at Avenida António Augusto de Aguiar, nº 19, 4º direito – sala B, 1050 012 Lisboa, Portugal, VAT number 515433764 (hereinafter “LaserPerformance”).

 

WHAT PERSONAL INFORMATION DOES LASERPERFORMANCE COLLECTS FROM YOU

In the website we collect, store and process the client’s e-mail, postal address, telephone number, date of birth, gender and credit card (PAN + CVV2) in accordance with PCI DSS requirements or account number (provided in case of return), when visiting the site, register, place an online order, contact LaserPerformance and/or participate in LaserPerformance promotions or surveys.

We may also collect information regarding the type of browser and computer used, technical information regarding the way it connects to the website, namely, the operating system and how to access the internet.

All personal data that LaserPerformance gathers comes from the interested party, with the exception of contact details, which can be provided by friends or family members to send a gift voucher or other offer.

FOR WHAT PURPOSES WE PROCESS YOUR DATA

Your data will be collected and processed for the following purposes, as appropriate:

– Management of your registration on our site;

– Management of online purchase and sale. We use your personal information to process and deliver your order, as well as to inform you of the status of your order via email, SMS and/or any other channel available at any time. Furthermore, in the event that we receive your consent, we will save your credit card details for future purchases;

– Elaboration of a commercial profile from your web navigation. This profile will be carried out through the use of your personal data and information from your navigation, such as the products seen or added to the shopping basket, the sections of the site visited, the country from which you visit us, etc., in order to evaluate yours. preferences and/or personal interests with the aim of offering you site content, offers, services and products suited to your profile;

– Management and sending information about exclusive promotions and news adapted to your profile through email, SMS, postal mail or any other communication channel and/or digital platform. Promotional actions are included, such as managing contests or sweepstakes organized by LaserPerformace;

– Prevention, detection and control of abuse and fraud in the use of our services;

– Management of the service to notify the availability of goods on the site;

– Management and sending of communications regarding goods pending in your shopping basket;

– Management and issuance of proof of purchase and sale documents: simplified electronic invoice or sales invoice;

– Responding to the exercise of your privacy rights, as well as answering queries, requests and any complaints you may make through the Customer Care service channel;

– Quality actions and surveys aimed at finding out your level of satisfaction in the creation and improvement of our services.

FOR HOW LONG WILL WE STORE YOUR INFORMATION

We will store your data for a reasonably necessary time, taking into account the needs to respond to issues that are exposed, resolve incidents, make improvements, activate services and comply with the requirements of applicable legislation. This means that we may keep your personal data for a reasonable period of time, including after you stop using LaserPerformance services or use the site. After this period, your personal data will be blocked in all our systems. 

WHAT LEGITIMATES US TO PROCESS YOUR PERSONAL DATA

LaserPerformance has the following legal bases to process your personal data:

Contract conclusion

The legal basis for the processing of your personal data is the conclusion of the purchase and sale contract. For this purpose you are obliged to provide us with the necessary data for its execution. Otherwise, the purchase and sale will not be possible.

In relation to the following purposes, the legal basis for the processing of your personal data will be the conclusion of a contract:

– Management of online buying and selling (including store-assisted online buying and selling);

– Management of proof of purchase and sale documents: purchase and sale invoice and/or simplified electronic invoice.

Fulfillment of a legal obligation

In relation to the following purposes, the legal basis for the processing of your personal data will be the fulfillment of a legal obligation:

– Management and issuance of purchase and sale invoices;

– Response to the exercise of your privacy rights, as well as the clarification of doubts, requests and any complaints you make through the Customer Care Service channel.

Consent

In relation to the following purposes, the legal basis for the processing of your personal data will be your consent, in case you have given it to us:

– Management of your registration on the site;

– Management and sending information about exclusive promotions and latest news;

– Elaboration of a commercial profile from your site navigation;

– Management of the service to notify the availability of goods on the site;

– Management and sending of communications regarding goods pending in your shopping basket;

– Preservation of payment card data for future purchases.

If you decide to withdraw your consent to these treatments, the execution of the purchase and sale agreement entered into between you and LaserPerformance will not be subject to any restrictions.

Legitimate interest

For the following purposes, the legal basis for the processing of your personal data will be the legitimate interest:

– Prevention, detection and control of abuse and fraud in the use of our services;

– Sending satisfaction surveys about products purchased or services used by you to ask for your opinion and offer you improvements;

Our legitimate interest is to be able to ensure that our site remains secure, as well as to help LaserPerformance know the needs, expectations and your level of satisfaction with the brand and, thus, continuously improve our services. All these actions are carried out with the aim of improving your level of satisfaction and guaranteeing a unique browsing and shopping experience.

CONFIDENCIALITY

LaserPerformance warrants the confidentiality of all data collected from website’s users and clients.

HOW DO WE PROTECT YOUR PERSONAL DATA

LaserPerformance has implemented the suitable technical and organizational security measures, according to the law and the industry standards necessary to guarantee the security and integrity of the personal data it processes, and to prevent the loss, alteration and/or unauthorized use of the same by third parties.

We take all the necessary actions to ensure that we only use your personal information according to this Privacy Policy. We only develop business relationships with service providers that ensure the same level of security as applied by LaserPerformance.

Furthermore, all transactions via the site will be made via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.

WITH WHOM WE SHARE YOUR INFORMATION: (I) CONTRACTUAL SCOPE AND (II) LEGAL SCOPE

(i) Contractual scope

For the strict performance of the sales agreement established with the website user, “BA” may share its clients’ data with our provider of computer services (website hosting, content management and software management services), as well as an accounting entity.

Such third parties will handle the data solely and exclusively on our behalf, following our documented instructions, and only will be hired third parties who provide sufficient guarantees that appropriate technical and organizational measures will be implemented in such a way that the processing will meet the requirements of the GDPR and the Law and in such a way that the rights of the data subject will be protected.

Personal data processed through the website will also be used for analytic purposes as well as quality evaluation.

This website does not send information related to its users/clients to a country outside of the European Union Territory. However, in such case, we will ensure you the compliance with all necessary safety rules, as well as that these transferences occur according to contractual standard clauses approved by the European Commission. In case the country where the data may be transferred to, does have a legislation on data protection equivalent to the European Union, LaserPerformance will demand/apply the same level of safety used in the EU.

(ii) Legal Scope

We may also have to disclose your information in order to comply with a legal request from the authorities (such as: courts, criminal police organization, and regulatory entities), or in LaserPerformance legitimate interest to file a legal sue or a complaint in defense of its rights or in order to protect our clients’ rights. Your data will only be disclosed in situations where we truly believe that it is mandatory to do so according to the applicable law and after an exhaustive evaluation of all legal requirements.

YOUR RIGHTS

According to the GDPR and the Law, the following rights are granted to the user/client, dully identified:

(i) Access the information that we have on the user.

As the personal data subject, you have the right to confirm that your personal data are being or not processed and if that is the case, you have the right to access your data as well as to all related legal information.

(ii) Rectification of inexact or incomplete information.

As the personal data subject, you have the right to ask LaserPerformance, without further delay, to rectify you inexact or incomplete data.

(iii) Erasure of personal data.

As the personal data subject, you have the right to ask LaserPerformance without further delay, the erasure of your personal data, as soon as possible, when the following applies:

a) The personal data are no further necessary for the purpose of collecting or processing them;

b) You have withdrawn your consent for processing your data in cases where consent is required and there is no other legal motive for such processing.

(iv) Oppose to the processing of your personal data.

(v) Portability of your data: you have the right to receive your personal data provided to LaserPerformance, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from LaserPerformance.

OUR CONTACTS

You may carry out your rights above through the following contact:

Webmaster e-mail: webmaster@laserperformance.com
Sales e-mail: sales@laserperformance.com

We will attend your requests with special care. You may be asked to confirm your identity to ensure that the data will only be shared with the rightful holder.

The user/client has the right to be notified in case of a breach of his personal data.

HOW TO OBTAIN FURTHER INFORMATION OR FILE A COMPLAINT

In case you wish to contact us to obtain information regarding your rights or to file a complaint on how we use your information, you can contact LaserPerformance on the above-mentioned contacts.

You have the right to lodge a complaint before the Portuguese Data Protection Agency or the competent local Supervisory Authority.

Note: LaserPerformance reserves the right to change this policy at any time. If LaserPerformance makes a Privacy Policy change in the use of your personal information, we will notify you via the email address you provided at the time of registration. We also recommend that you check this page periodically. Your use of http://www.laserperformance.com means that you accept that the practices described in this Privacy Policy may change at any time.

Thank you for coming to our website.

 

Contacts

Address: Avenida António Augusto de Aguiar, nº 19, 4º direito – sala B, 1050 012 Lisboa, Portugal
E-mail: sales@laserperformance.com
Customer Care: Click here